FAQs

Justifacts has been in business since 1982.

Some accreditations include PBSA accreditation, SOC2 certification, Privacy Shield, and more.

The average tenure for our administrative team is 20 years, for account managers 15 years, and sales managers 10 years.

Justifacts standard service agreement has a term of 3 years but is non-exclusive. You are never locked-in to using Justifacts background check services.

No, there are no minimum monthly or yearly fees.

You are assigned a dedicated account manager and assistant account manager who are available to answer your phone calls and provide immediate assistance.  If you aren't sure who your account manager is, other options are available via our contact page.

Our hours of operation are from 7:00AM to 7:00PM EST.

Your Justifacts’ salesperson will provide you a start-up packet that includes our standard agreement and basic FCRA-required paperwork. From there, new users will be set up in our system, provided with live web-based training and can begin placing orders.

Most accounts can be set up in as little as one day. Accounts with ATS integrations or special customizations typically take two to three weeks.

Justifacts is an approved provider of both Experian and TransUnion credit reports. Due to security concerns, all employers that desire access to credit information will be required to undergo an onsite inspection of their facilities.

Your account manager or sales manager are available to assist you with setting up a new user for your account.

Yes, options do exist to set up Administrative, Regional, and Divisional users, each with different levels of access to information.

Yes. Live, web-based new user training is available for an unlimited number of users at no cost, directly between our team and yours.  

No, there is no limit to the number of users you can add to your account.

Most of our integrations are available at no charge from Justifacts.  Select integrations do carry a fee where it is necessary to support development.  Let us know what integration you are interested in and we can walk you through the setup process & any associated costs.

Ultimately, background checks are as good as the day you run them. Elements of a background check such as criminal record checks and driving checks are subject to change throughout an employee’s tenure with your organization. In certain circumstances, re-checking an employee’s criminal record or driving record is required by law. In most cases, it comes down to an employer’s individual preference. As a general rule, Justifacts recommends annual criminal and motor vehicle re-checks. Additionally, we also offer continual driver monitoring for employers who are looking for instant notification of any potential problems.

Yes, there is a one time start up fee of $75.

Justifacts’s web-based system supports most of the popular HTML-based and HTTPS web browsers. There are no technical requirements, special interfaces, or required software – just a web browser and an internet connection. Justiweb is an internet based application that allows clients instant online access to their reports at any time they desire.

Yes, you will be provided with an administrative reporting tool which will provide administrative users with statistical data in regards to items such as: turnaround time, percentage of adverse results, average cost per applicant, and more.

All platform updates that may cause downtime are conducted outside of business hours (on weekends or past 10:00PM EST on weeknights).

Justifacts’s critical systems are redundant across multiple data centers, each with their own internal redundancies and automated failover functions, Data from these systems are automatically backed up on a nightly basis to separate storage facilities.

Justifacts has redundant, load-balanced cloud-based hosting facilities with automated failover in the event of a major disaster at either location. Additionally, data is replicated in near-real-time between the multiple data centers.

In the event of a power outage, Justifacts does have a backup generator to ensure that there is no disruption of service. Furthermore, most of our systems are fully redundant where we can take down any component of the system for maintenance/replacement without affecting operations or causing any downtime.

Justifacts retains reports for a period of 10 years. Justifacts routinely maintains applications and materials garnered during the process of conducting a background report for a period of 2 years. Currently, all information is maintained & stored electronically.

Clients have several options for placing orders including:

• Integration with your ATS system
• Justifacts’s paperless Applicant Portal tool
• Online order entry
• Direct file upload
• Secure email or fax

Yes, requests can be submitted 24/7 at your convenience.

Applicants have 72 hours to complete the process before the Applicant portal request expires.

Yes, an applicant’s date of birth is used as a common identifier and is often required to complete criminal record searches and other verifications.

Yes, a la carte options are available.

Yes, your account manager will be able to assist you with adding anything additional you may need.

To complete a criminal record check, the minimum you will need to provide is the applicant’s full legal name, date of birth, and address history.

Each county has their own policy for how to obtain public record information. The options vary from online access to clerk assisted searches. Each method of obtaining records has differing time-frames, with online access typically offering the quickest results.

Yes, federal court records are not contained in the national criminal database and should be searched separately.

Justifacts will assist our clients in maintaining compliance by conducting routine FCRA Compliance audits in order to be proactive in correcting any potential FCRA violations.  However, Justifacts does not provide legal advice and all clients are encouraged to contact their own legal counsel.

Yes, you are required to provide candidates with both a disclosure and obtain their signed authorization prior to beginning a background check.

A disclosure is a standalone document stating that you are going to be performing a background check on an applicant. This form must be provided to the applicant prior to conducting any background screening. Additionally, applicants must complete and sign an authorization form that permits you to conduct a background check on the applicant.

Yes, Justifacts does provide an electronic disclosure and authorization option.

The Pre-Adverse and Adverse Action letters are requirements of the FCRA. These letters allow an applicant to review adverse information and dispute any potential errors or issues with their background check.

A Pre-Adverse letter is going to include: a copy of the background check, FCRA Summary of Consumer Rights, and the CRA’s (background check company) contact information. The object of this letter is to allow the applicant to dispute any inaccuracies in the report and for the CRA to take any necessary corrective action to ensure that the information provided is fully accurate.

After sending a Pre-Adverse letter, employers must allow a “reasonable time” to pass before proceeding to the next step, the Adverse Action letter.

An Adverse Action letter is a notification informing an applicant that he/she has been denied employment based in whole or in part on the results of his/her background check. Again, included in the letter will be the completed background check, FCRA Summary of Consumer Rights, and the CRA’s contact information.

Yes, Justifacts does offer an automated adverse action Process which auto-generates both the pre-adverse and adverse action letters, along with report copies and the consumer “Summary of Rights.” It also includes markers to let clients know when specific actions were taken. This tool is offered free of charge for our clients.

Consumers are always entitled to a copy of their report, which can be provided by the end user. The FCRA requires end users to provide a copy whenever an adverse action is contemplated. Additionally, several states such as CA, MN, and OK have laws requiring the end user of a report to provide copies when either a checkbox is marked or whenever the consumer requests a copy.

The FCRA does not specify the exact amount of time employers should allow for applicant’s to dispute information, but it is generally accepted as five working days.

A dispute is when an applicant feels that his/her background check contains errors or inaccuracies. Upon review of their background check, applicants are able to notify the Justifacts of the alleged error. At that point, Justifacts must re-investigate the disputed information. If the information is found to be incorrect, Justifacts must correct the report to reflect the most accurate and up to date information.

On average, Justifacts is able to complete disputes in 3-5 business days.

Justifacts makes every attempt to clear up any ambiguous information or inconsistencies with applicants prior to completing reports. Therefore, our dispute rate is less than 0.01%.

Justifacts has the capability of invoicing by single or multiple client department ID numbers. Because our online invoicing system is customizable, we can set up any necessary modifications to accommodate your specific needs.

Ancillary and additional court fees may apply when conducting certain background checks, such as state criminal record searches, state driving records, and with a few county criminal searches. These fees are set in place by the particular states, and Justifacts simply passes along this cost without a markup.

Also, note that some employers have outsourced their employment verifications to third parties such as The Work Number to verify an applicant’s employment history. In addition, some higher education institutions use The National Student Clearinghouse or Degree Verify to confirm an applicant’s degree. When these services are required, there is a fee, which Justifacts simply passes along without a markup.

Justifacts offers its clients a Net 30 Day payment term.